Frequently Asked Questions

bitko is Somalia's first cryptocurrency exchange app, designed to make digital currency accessible to everyone. It's a secure and user-friendly platform for buying, selling, swapping, and storing cryptocurrencies.

Yes, bitko prioritizes security with advanced features including encryption, two-factor authentication, and secure wallet storage. We follow industry best practices to protect your digital assets.

bitko supports popular cryptocurrencies including Bitcoin, Ethereum, Binance Coin, Cardano, Solana, and Polkadot. We continuously add support for more digital currencies.

Simply download the bitko app from the App Store or Google Play, create an account, and complete the verification process. Once verified, you can start buying, selling, and managing your cryptocurrencies.

bitko offers competitive fees for all transactions. Fees vary depending on the type of transaction (buy, sell, swap). You can view the exact fees before confirming any transaction in the app.

Yes, bitko's Fiat Services allow you to seamlessly convert your local currency into digital assets. We support various payment methods to make the process smooth and secure.

The swap feature allows you to exchange one cryptocurrency for another quickly and easily. Simply select the currencies you want to swap, enter the amount, and confirm the transaction. Swaps are processed instantly.

Yes, bitko provides a secure wallet with encryption and two-factor authentication. Your private keys are encrypted and stored securely. We recommend enabling all available security features for maximum protection.

You can reset your password using the 'Forgot Password' feature in the app. You'll receive a password reset link via email. Make sure to use a strong, unique password for your account.

You can reach our support team via email at support@bitko.so or help@bitko.so. We're here to help with any questions or issues you may have.